Frequently asked questions
We have compiled for you the questions that our customers are curious about and frequently ask.
General Frequently Asked Questions
The most frequently asked questions and answers about the robotPOS system
14
Point of Sale (POS)
Point of Sale (POS)
Can sales be tracked live?
While products are sold in the branch, are stock movements taking place live?
While selling quantity products, can we track the remaining number of products on the screen?
Can branches request products online to the center?
Can stock goods sent to branches from the center be automatically processed into the branch warehouse?
Can all branch data be accessed over the internet at the same time?
Can all branch data be accessed over the phone at the same time?
Can orders coming from the Food Cart automatically be sent to the system?
Can orders coming from the Website automatically be sent to the system?
Does the central user need to intervene in the system for both stock and sales transactions, or do all transactions occur automatically?
Can customers be given discounts and/or scorecards?
Can a customer who has a discount or scorecard at one branch use his discount or score at another branch without taking any additional action?
Can Pre-Accounting transactions be tracked through the system? (Cash, Current, Bank etc.)
Can dealers be charged for products sent to Franchesees?
14
Chain Store Management
Chain Store Management
Can sales be tracked live?
While products are sold in the branch, are stock movements taking place live?
While selling quantity products, can we track the remaining number of products on the screen?
Can branches request products online to the center?
Can stock goods sent to branches from the center be automatically processed into the branch warehouse?
Can all branch data be accessed over the internet at the same time?
Can all branch data be accessed over the phone at the same time?
Can orders coming from the Food Cart automatically be sent to the system?
Can orders coming from the Website automatically be sent to the system?
Does the central user need to intervene in the system for both stock and sales transactions, or do all transactions occur automatically?
Can customers be given discounts and/or scorecards?
Can a customer who has a discount or scorecard at one branch use his discount or score at another branch without taking any additional action?
Can Pre-Accounting transactions be tracked through the system? (Cash, Current, Bank etc.)
Can dealers be charged for products sent to Franchesees?
5
Hardware Products
Hardware Products
Do hardware products have sectoral durability?
Can a handheld terminal or tablet be used to take desk orders?
Can a Touch Kitchen display (KDS) be used to track orders at production points?
In cash sales, can the number be given and called later with the Customer Sequence logic?
Can transactions be done with a personnel magnetic card or fingerprint reader?
5
Technical Services
Technical Services
Is there a Call Center that can be called for any questions and problems?
Can the technical support services received by all branches and users within our organization be reported monthly?
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Is it possible to receive on-site service for problems that cannot be resolved by phone or internet?
Is a Project Manager appointed for the Central Management System who is familiar with all our setup and operation?
Technical Frequently Asked Questions
robotPOS on the technical capabilities of the system 95+ detailed question and answer
Stock & Cost Management
12
Stock Management
Stock Management
Ability to automatically waste and lose money from stocks
Ability to track stock costs with the last invoice and weighted average account type
Ability to define and manage unlimited repositories
Ability to transfer products between branches and warehouses
Ability to see critical levels by setting stock safety limits
Ability to obtain stock inventory and warehouse-based stock status report
Ability to process inventory by performing stock counts
Ability to define stock suppliers and assign default suppliers
Ability of businesses to collectively close the end-of-census period
Product and period based price locking
Barcoded Warehouse Management System (BDYS) Solution
Risk of deregistration from the database
7
Prescription Management
Prescription Management
Ability to add and edit recipes to products
Ability to analyze costs and profits with production recipes
Ability to make portion calculations in product recipes
Semi-finished product production, meat shredding, carcass and open production
Ability to use different prescriptions in different branches using a single code
Stock-based waste rate separation in prescription ingredients
Production Module and Functions
8
Integration & Accounting
Integration & Accounting
Ability to see current selection and previous purchase prices during invoice entry
Ability to automatically enter stock when entering purchase invoices
Ability to establish direct relationships with Microsoft Office programs via SQL
Ability to integrate buying, selling, transfer and wastage transactions with ERP applications
Ability to transfer sales invoices and payments with logo integration
Order collection and dispatch with centralized order management
Readiness for 3rd party integrations with API services
Integration support with ERP Programs
7
Reporting
Reporting
Ability to get different reports by adding filters to existing and new reports
Ability to define module and menu access rights for each user
Automatic report sending to identified email addresses
Preparing branch profit & loss reports by entering other expenses other than stock
Ability to receive reports based on parent group, parent group and subgroup
Ability to receive branch-based Waiter/Product/Period reports
Mid-month average priced reports for Flash Cost reports
Operations & Sales
3
Offline Operation & System Security
Offline Operation & System Security
System operation in case of internet outage
Storing open transactions in case of system shutdown
POS / EFT POS Integration
10
Desk Management
Desk Management
Book an account within the desk/split check
Collecting your account within the table with different payment methods
Opening more than one ticket at the same table
Color change and attention-seeking feature on full tables
Adding a description to the ticket
Reservation Management
Anthem Giving Function
Table & Floor & Garden Design
Table Merge, Change and Waiter Change
Table Loop Tracking and Reporting
7
Order Management
Order Management
Adding unlimited number of condiments/product sub-breakdowns
Adding mandatory feature selection (Combo Menu)
The products feature single, half, double making
Menu lineup according to order type
Ability to Apply Different Products/Price/Menu/Promotions According to Sales Points
Kitchen Display System (KDS) support
Personnel Description and Authorization
3
Account & Payment Management
Account & Payment Management
Integration with all payment methods
Automatic VAT rate assignment by service types
Ability to close current account
2
Mobile Handheld Terminal
Mobile Handheld Terminal
Taking orders with Android Handheld Terminal and Tablet
Handheld Terminal functions
5
Package Order
Package Order
Marketplaces integration
Caller ID phone order tracking
Packer tracking module
Call Center Function
Integration with Courier Companies
4
Security
Security
Employee authorization by subject heading and product
Table movement reporting (cancellation, return, product transfer)
Authorization identification with fingerprint, card and password
Preventing the use of screens for other purposes
5
Reports
Reports
Daily detailed reports for safes
Cancellation-refund reports
Automatic report sending to identified email addresses
Creating a business-specific design report
Financial Cash Control
Marketing & Digital
5
Integrated QR Menu
Integrated QR Menu
QR Menu system integration
Automatic price switching in QR Menu
QR Menu management panel and personalization
Order online and receive online payments
Self Checkout Kiosk Module
4
Mobile Loyalty App
Mobile Loyalty App
Mobile application and system integration
Points, rewards and gifts management
Ability to send SMS, e-mail and notifications
Customer Survey Applications
2
Promotion & Campaign
Promotion & Campaign
Promotional applications
Creating gift/voucher codes for internal campaigns
Central Management
5
Central Definition & Control
Central Definition & Control
Headquarters Identification Opportunity
User unlimited stock and cost management
Web-based stock entry and reporting
Central order-shipment-invoicing for chain structures
Authorization regulation of child users through Central Users
3
Purchasing Management
Purchasing Management
Stock safety limits and critical level monitoring
Automatic order email sending to suppliers
Ability to order the same product from different suppliers based on branches
3
Mobile Reporting (APP)
Mobile Reporting (APP)
Central reporting application compatible with Android and iOS
User-based data limitation within the app
Language support and exchange rate translation
Why robotPOS?
The Easiest, Fastest, Most Hassle-Free Restaurant Automation and Management System
Easy and Practical Use
Solutions that adapt to your workflow and way of working, are practical to use, easy to learn and will be used for years without any problems.
22 Years of Experience
Since 2003, we have been producing end-to-end management solutions from boutique businesses to restaurant and cafe chains with 100s of branches.
Specialized Solutions
We work exclusively in Restaurant and Cafe Automation and are becoming more specialized every day.
New Generation Technology
We are always with you with our New Generation restaurant and cafe automation solutions.
The choice of Turkey's leading brands robotPOS
What Do Our Customers Say?
What our users think about their robotPOS experiences
"On this road that we left Ankara in 1995, we have been continuing to provide quality and affordable service to our guests without stopping for more than 23 years. We have managed to become the largest restaurant chain with domestic capital in Turkey (HD İskender, HD Döner, Pidem and Makarnam) with nearly 300’ restaurants in Turkey and Azerbaijan, our competent masters and our quality service!"
Hd Holding
"“As Kahve Dünyası, we have been using the robotPOS system in all our stores, both in Turkey and abroad, for 3 years, as they are a solution company that follows the latest technological developments and quickly offers it to its customers."
Coffee World
"The Story of the Köfteci Ramiz Brand is the story of two orphaned brothers who immigrated from Macedonia to Turkey at the beginning of the 19th century. The brothers, who lost their mother at a young age and whose father was captured in the Gallipoli War, end up in Akhisar, the district of the Aegean. In the way they learned in Macedonia, they serve grilled meatballs with a special pita made of fresh yeast dough. They opened their first shop in Akhisar in 1928, in a tiny shop with 4 tables. After the death of Ramiz Usta in 1970, his four sons continue to keep their father's name alive. In 2000, they opened their second branch in Akhisar on the Izmir-Istanbul Highway. This second branch becomes the springboard and the first Istanbul branch is opened in Levent Çarşı in 2006. Köfteci Ramiz Brand continues to grow with 150 branches in 31 provinces."
Meatball Maker Ramiz
"It all started with a discovery. Our chickens, whose recipes are hidden in us, we marinate for 12-14 hours with unique sauces and various spices"
Chicken World
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Esto Lahmacun
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