
Technical Support
Download the support tools you need here
Support Tools
You can use the tools below so that our robotPOS technical support team can help you faster.
Remote Support Tool (64-bit)
Remote support application for 64-bit systems. Installs using the PC name.
Remote Support Tool (32-bit)
Remote support application for 32-bit systems. Installs using the PC name.
robotPOS Support Tool
Contains the automatic installation script and lets the user enter the client name.
Usage Instructions
- Remote Support Tool 64-bit (uzakdestek64.exe): A remote support application optimised for 64-bit operating systems. You can run it directly; it installs using your PC name automatically.
- Remote Support Tool 32-bit (uzakdestek32.exe): A remote support application optimised for 32-bit operating systems. You can run it directly; it installs using your PC name automatically.
- robotPOS Support Tool (robotposdestek.bat): After downloading this file, double-click to run it. You will be asked to enter the device name. It runs the automatic setup script so that our technical support team can connect to your computer securely.
- Remote Support Tool (uzakdestek.rar): This compressed file contains the two files above. Extract the archive to a folder to access the file you need.
Note:
When our technical support team contacts you, they will tell you which tool to use. Please follow their guidance.
Why robotPOS?
The Easiest, Fastest and Most Reliable Restaurant Automation and Management System
Easy and Practical to Use
Solutions that adapt to your workflow and way of working — practical, quick to learn and dependable for years.
23 Years of Experience
Since 2003 we have built end-to-end management solutions, from boutique venues to restaurant and cafe chains with hundreds of branches.
Specialised Solutions
We work solely on restaurant and cafe automation, and we deepen that expertise every day.
Foresight with AI
aiR intelligence turns your sales data into foresight and action: anomaly detection, demand forecasting, menu intelligence and automated task tracking.

The choice of Türkiye's leading brands: robotPOS
- 340+ Branches

- 340+ Branches

- 325+ Branches

- 200+ Branches

- 100+ Branches

- 95+ Branches

What Our Customers Say
What our users think about their robotPOS experience
On this journey that began in Ankara in 1995, we have been serving our guests quality food at affordable prices without pause for more than 23 years. With nearly 300 restaurants across Türkiye and Azerbaijan bursting with flavour, master chefs who know their craft, our quality of service and the brands under our roof (HD İskender, HD Döner, Pidem and Makarnam), we have become Türkiye's largest domestically owned restaurant chain!
Tell us your needs yourself, get a quote quickly
Finding the right solution for your business is now very easy. Define your needs in just a few steps and receive your tailored quote right away.
- Identify your device needs
- Define your production points
- Choose your online platform integrations
- Get your tailored quote quickly
Needs Assessment Form
Define Your Device Needs
Touch Terminal
Touchscreen POS terminals for checkout points
Waiter Handheld
Mobile handheld terminals waiters use to take orders
robotPOS in Numbers
We lead the digital transformation of hospitality businesses
- Countries Served
- 10+
- Domestic Software
- %100
- Businesses Live
- 4000+
- Chain Brands
- 80+
- Team Members
- 100+