Technical Support

Technical Support

Download the support tools you need here

Support Tools

You can use the tools below so that our robotPOS technical support team can help you faster.

Remote Support Tool (64-bit)

Remote support application for 64-bit systems. Installs using the PC name.

Size:3.3 MBType:Application
Download

Remote Support Tool (32-bit)

Remote support application for 32-bit systems. Installs using the PC name.

Size:3.1 MBType:Application
Download

robotPOS Support Tool

Contains the automatic installation script and lets the user enter the client name.

Size:4.2 KBType:Batch file
Download

Remote Support Tool

An archive containing the two files above.

Size:1.5 MBType:RAR archive
Download

Usage Instructions

  1. Remote Support Tool 64-bit (uzakdestek64.exe): A remote support application optimised for 64-bit operating systems. You can run it directly; it installs using your PC name automatically.
  2. Remote Support Tool 32-bit (uzakdestek32.exe): A remote support application optimised for 32-bit operating systems. You can run it directly; it installs using your PC name automatically.
  3. robotPOS Support Tool (robotposdestek.bat): After downloading this file, double-click to run it. You will be asked to enter the device name. It runs the automatic setup script so that our technical support team can connect to your computer securely.
  4. Remote Support Tool (uzakdestek.rar): This compressed file contains the two files above. Extract the archive to a folder to access the file you need.

Note:

When our technical support team contacts you, they will tell you which tool to use. Please follow their guidance.

Why robotPOS?

The Easiest, Fastest and Most Reliable Restaurant Automation and Management System

  • Easy and Practical to Use

    Solutions that adapt to your workflow and way of working — practical, quick to learn and dependable for years.

  • 23 Years of Experience

    Since 2003 we have built end-to-end management solutions, from boutique venues to restaurant and cafe chains with hundreds of branches.

  • Specialised Solutions

    We work solely on restaurant and cafe automation, and we deepen that expertise every day.

  • Foresight with AI

    aiR intelligence turns your sales data into foresight and action: anomaly detection, demand forecasting, menu intelligence and automated task tracking.

Using robotPOS

The choice of Türkiye's leading brands: robotPOS

  • Tavuk Dünyası
    340+ Branches
  • Kahve Dünyası
    340+ Branches
  • HD Holding
    325+ Branches
  • Coffy
    200+ Branches
  • Köfteci Ramiz
    100+ Branches
  • Faruk Güllüoğlu
    95+ Branches

What Our Customers Say

What our users think about their robotPOS experience

On this journey that began in Ankara in 1995, we have been serving our guests quality food at affordable prices without pause for more than 23 years. With nearly 300 restaurants across Türkiye and Azerbaijan bursting with flavour, master chefs who know their craft, our quality of service and the brands under our roof (HD İskender, HD Döner, Pidem and Makarnam), we have become Türkiye's largest domestically owned restaurant chain!
HH
Hd Holding

Tell us your needs yourself, get a quote quickly

Finding the right solution for your business is now very easy. Define your needs in just a few steps and receive your tailored quote right away.

  • Identify your device needs
  • Define your production points
  • Choose your online platform integrations
  • Get your tailored quote quickly
Assess My Needs

Needs Assessment Form

Define Your Device Needs

  • Touch Terminal

    Touchscreen POS terminals for checkout points

  • Waiter Handheld

    Mobile handheld terminals waiters use to take orders

robotPOS in Numbers

We lead the digital transformation of hospitality businesses

Countries Served
10+
Domestic Software
%100
Businesses Live
4000+
Chain Brands
80+
Team Members
100+