Technical Support
22YEARS
with the same passion as day one...

Technical Support

Download the support tools you need here

Support Tools

You can use the tools below so that our robotPOS technical support team can help you faster.

Remote Support Tool (64-bit)

Remote support application for 64-bit systems. Installs using the PC name.

Size:3.3 MBType:Application
Download

Remote Support Tool (32-bit)

Remote support application for 32-bit systems. Installs using the PC name.

Size:3.1 MBType:Application
Download

robotPOS Support Tool

Contains the automatic installation script and lets the user enter the client name.

Size:4.2 KBType:Batch file
Download

Remote Support Tool

An archive containing the two files above.

Size:1.5 MBType:RAR archive
Download

Usage Instructions

  1. Remote Support Tool 64-bit (uzakdestek64.exe): A remote support application optimised for 64-bit operating systems. You can run it directly; it installs using your PC name automatically.
  2. Remote Support Tool 32-bit (uzakdestek32.exe): A remote support application optimised for 32-bit operating systems. You can run it directly; it installs using your PC name automatically.
  3. robotPOS Support Tool (robotposdestek.bat): After downloading this file, double-click to run it. You will be asked to enter the device name. It runs the automatic setup script so that our technical support team can connect to your computer securely.
  4. Remote Support Tool (uzakdestek.rar): This compressed file contains the two files above. Extract the archive to a folder to access the file you need.

Note:

When our technical support team contacts you, they will tell you which tool to use. Please follow their guidance.

Why robotPOS?

The Easiest, Fastest and Most Reliable Restaurant Automation and Management System

Easy and Practical to Use

Solutions that adapt to your workflow and way of working — practical, quick to learn and dependable for years.

22 Years of Experience

Since 2003 we have built end-to-end management solutions, from boutique venues to restaurant and cafe chains with hundreds of branches.

Specialised Solutions

We work solely on restaurant and cafe automation, and we deepen that expertise every day.

Foresight with AI

aiR intelligence turns your sales data into foresight and action: anomaly detection, demand forecasting, menu intelligence and automated task tracking.

Using robotPOS

The choice of Türkiye's leading brands: robotPOS

Tavuk Dünyası
340+ Branches
Kahve Dünyası
340+ Branches
HD Holding
325+ Branches
Coffy
200+ Branches
Köfteci Ramiz
100+ Branches
Faruk Güllüoğlu
95+ Branches
Tavuk Dünyası
340+ Branches
Kahve Dünyası
340+ Branches
HD Holding
325+ Branches
Coffy
200+ Branches
Köfteci Ramiz
100+ Branches
Faruk Güllüoğlu
95+ Branches

What Our Customers Say

What our users think about their robotPOS experience

"On this journey that began in Ankara in 1995, we have been serving our guests quality food at affordable prices without pause for more than 23 years. With nearly 300 restaurants across Türkiye and Azerbaijan bursting with flavour, master chefs who know their craft, our quality of service and the brands under our roof (HD İskender, HD Döner, Pidem and Makarnam), we have become Türkiye's largest domestically owned restaurant chain!"

HH

Hd Holding

"“At Kahve Dünyası we have been using robotPOS with great pleasure for three years across all our stores in Türkiye and abroad, because they are a solutions company that follows the latest technological developments and brings them quickly to their customers."

KD

Kahve Dünyası

"The story of the Köfteci Ramiz brand is the story of two orphaned brothers who migrated from Macedonia to Türkiye at the start of the 19th century. Having lost their mother in infancy and with their father taken prisoner in the Battle of Çanakkale, the brothers settled in Akhisar, a district of the Aegean. There they served grilled meatballs in the style they had learned in Macedonia, alongside a special flatbread made from fresh-yeast dough. They opened their first shop in 1928 in Akhisar — a tiny place with four tables. After Ramiz Usta passed away in 1970, his four sons continued to keep their father's name alive. In 2000 they opened their second branch, again in Akhisar, on the İzmir–İstanbul highway. That second branch became a springboard, and in 2006 the first İstanbul branch opened in Levent Çarşı. The Köfteci Ramiz brand continues to grow, today with 150 branches in 31 provinces."

KR

Köfteci Ramiz

"It all began with a discovery. Our chicken, marinated for 12–14 hours with unique sauces whose recipe we keep to ourselves and with a variety of spices,"

TD

Tavuk Dünyası

""

EL

Esto Lahmacun

Tell us your needs yourself, get a quote quickly

Finding the right solution for your business is now very easy. Define your needs in just a few steps and receive your tailored quote right away.

  • Identify your device needs
  • Define your production points
  • Choose your online platform integrations
  • Get your tailored quote quickly

Needs Assessment Form

1
2
3
4

Define Your Device Needs

Touch Terminal

Touchscreen POS terminals for checkout points

2
Waiter Handheld

Mobile handheld terminals waiters use to take orders

1

robotPOS in Numbers

We lead the digital transformation of hospitality businesses

10+
Countries Served
%100
Domestic Software
4000+
Branches Live
80+
Chain Brands
100+
Team Members