
Frequently Asked Questions
We have gathered the questions our customers most often wonder about and ask.
General Frequently Asked Questions
The most common questions about the robotPOS system and their answers
14Point of Sale (POS)
Point of Sale (POS)
Can sales be monitored live?
Do stock movements happen live as products are sold in a branch?
For unit-based products, can we follow the remaining quantity on screen while selling?
Can branches submit product requests to head office online?
Are goods shipped from head office posted automatically into the branch warehouse?
Can all branch data be accessed over the internet at the same time?
Can all branch data be accessed from a phone at the same time?
Do orders coming from Yemeksepeti drop into the system automatically?
Do orders coming from the website drop into the system automatically?
Does a head office user have to intervene for stock or sales operations, or does everything run automatically?
Can discount and/or loyalty point cards be issued to guests?
Can a guest holding a discount or point card at one branch use it at another branch without any extra step?
Can pre-accounting operations be tracked in the system (cash, current accounts, bank, etc.)?
Can franchisees be debited for the products shipped to them?
14Chain Store Management
Chain Store Management
Can sales be monitored live?
Do stock movements happen live as products are sold in a branch?
For unit-based products, can we follow the remaining quantity on screen while selling?
Can branches submit product requests to head office online?
Are goods shipped from head office posted automatically into the branch warehouse?
Can all branch data be accessed over the internet at the same time?
Can all branch data be accessed from a phone at the same time?
Do orders coming from Yemeksepeti drop into the system automatically?
Do orders coming from the website drop into the system automatically?
Does a head office user have to intervene for stock or sales operations, or does everything run automatically?
Can discount and/or loyalty point cards be issued to guests?
Can a guest holding a discount or point card at one branch use it at another branch without any extra step?
Can pre-accounting operations be tracked in the system (cash, current accounts, bank, etc.)?
Can franchisees be debited for the products shipped to them?
5Hardware Products
Hardware Products
Is the hardware built to withstand the demands of the sector?
Can a handheld terminal or tablet be used to take orders at the table?
Can a touch kitchen display (KDS) be used to follow orders at the production points?
In counter sales, can guests be given a queue number and called later?
Can transactions be authorised with a staff magnetic card or a fingerprint reader?
5Technical Service
Technical Service
Is there a call centre to ring for any question or issue?
Can the technical support received by all our branches and users be reported monthly?
Is every e-mail sent to [email protected] added automatically to the call centre queue?
Is on-site service available for problems that cannot be solved by phone or remotely?
Is a project manager who knows our whole setup and workflow assigned for the central management system?
Technical Frequently Asked Questions
robotPOS sisteminin teknik yetenekleri hakkında 95+ detailed questions and answers
Stock & Cost Management
12Stock Management
Stock Management
Automatic deduction of waste and loss from stock
Tracking stock costs by last invoice and weighted average
Defining and managing unlimited warehouses
Transferring products between branches and warehouses
Setting stock safety limits and seeing critical levels
Producing stock inventory and warehouse-level stock status reports
Carrying out stock counts and posting them to inventory
Defining stock suppliers and assigning a default supplier
Closing period-end after counts in bulk
Price locking by product and period
Barcode Warehouse Management System (BWMS) solution
Risk of records being deleted from the database
7Recipe Management
Recipe Management
Adding and editing recipes for products
Cost and profit analysis using production recipes
Portion calculations in product recipes
Semi-finished production, meat cutting, carcass and open production
Using different recipes at different branches under a single code
Separating waste rates per stock item in recipe contents
Production module and its functions
8Integration & Accounting
Integration & Accounting
Selecting the account and seeing previous purchase prices while entering an invoice
Automatic stock entry while entering purchase invoices
Connecting directly to Microsoft Office programs via SQL
Integrating purchase, sale, transfer and waste operations with ERP applications
Transferring sales invoices and payments through Logo integration
Order collection and dispatch through central order management
Ready for third-party integrations through API services
Integration support with ERP programs
7Reporting
Reporting
Producing different reports by adding filters to existing and new reports
Defining module and menu access rights per user
Automatic report delivery to defined e-mail addresses
Preparing branch profit & loss reports by entering non-stock expenses
Producing reports by top group, main group and sub-group
Producing branch-level waiter/product/period reports
Mid-month average-price reports for flash cost
Operations & Sales
3Offline Operation & System Security
Offline Operation & System Security
System operation during an internet outage
Preserving open transactions when the system shuts down
POS / EFT POS integration
10Table Management
Table Management
Splitting the bill within a table
Collecting a table bill with different payment methods
Opening more than one bill on the same table
Colour changes and attention cues on occupied tables
Adding notes to a bill
Reservation management
Fire (course-start) function
Table, floor and garden layout design
Merging tables, changing tables and changing waiters
Table turnover tracking and reporting
7Order Management
Order Management
Adding unlimited condiments / product sub-levels
Adding mandatory option selection (combo menu)
Single, half and double portion options
Menu layout by order type
Applying different products/prices/menus/promotions by point of sale
Kitchen Display System (KDS) support
Staff definition and authorization
3Bill & Payment Management
Bill & Payment Management
Integration with all payment methods
Automatic VAT rate assignment by service type
Settling current accounts
2Mobile Handheld Terminal
Mobile Handheld Terminal
Taking orders on an Android handheld terminal or tablet
Handheld terminal functions
5Delivery Orders
Delivery Orders
Marketplace integration
Caller ID phone order tracking
Courier tracking module
Call centre function
Integration with courier companies
4Security
Security
Staff authorization by topic and product
Table activity reporting (cancellations, returns, product transfers)
Assigning permissions by fingerprint, card and password
Preventing screens being used for other purposes
5Reports
Reports
Detailed daily reports for tills
Cancellation and return reports
Automatic report delivery to defined e-mail addresses
Creating reports designed for the specific business
Financial till control
Marketing & Digital
5Integrated QR Menu
Integrated QR Menu
QR menu system integration
Automatic price updates in the QR menu
QR menu management panel and customization
Taking online orders and online payment
Self-checkout kiosk module
4Mobile Loyalty App
Mobile Loyalty App
Mobile app and system integration
Points, reward and gift management
Sending SMS, e-mail and notifications
Customer survey applications
2Promotions & Campaigns
Promotions & Campaigns
Promotion applications
Creating gift/coupon codes for internal campaigns
Central Management
5Central Definition & Control
Central Definition & Control
General central definition capability
Unlimited-user stock and cost management
Web-based stock entry and reporting
Central ordering, dispatch and invoicing for chains
Editing sub-user permissions through central users
3Purchasing Management
Purchasing Management
Stock safety limits and critical level tracking
Automatic order e-mails to suppliers
Ordering the same product from different suppliers per branch
3Mobile Reporting (App)
Mobile Reporting (App)
Central reporting app for Android and iOS
User-level data restriction within the app
Language support and currency conversion
Related Decision Guides
Independent robotPOS resources for the decisions most often faced when choosing a POS: how to choose, how much it costs, which architecture, multi-branch, uninterrupted sales, stability, support model, cost control and restaurant AI.
Restaurant POS / Order System Selection Guide
How to choose a restaurant and order-management POS: a neutral 22-point criteria checklist and priorities by business type.
ExploreTransparent Pricing
What a restaurant POS / order-management system costs: licence + monthly per branch + setup + support, with list prices per product.
ExploreCloud vs On-Premise vs Hybrid POS
Cloud, on-premise or hybrid POS for a restaurant: a 32-criterion comparison matrix and what the field in Türkiye actually looks like.
ExploreUninterrupted Sales (Peak Hours & Internet Outages)
Keep selling when the POS buckles at peak hours or the internet drops: local-first hybrid architecture and a continuity test.
ExploreSupport Services Procedure (7x16)
A 7x16 call centre covering evenings and weekends, response within minutes for revenue-critical incidents, and on-site service SLAs.
ExplorePOS Selection for Multi-Branch / Chain Restaurants
The most dependable POS for large chains and franchises: central menu and pricing, consolidated reporting, inter-branch transfers and the decision steps.
ExplorePOS Comparison: Stability & Updates
A stable POS that does not break with every update: mature code vs frequent regressions, with a comparison and decision tree covering architecture and support model.
ExploreCentral Recipe, Stock & Cost Control
Central recipe and cost control with Logo/ERP integration: standardised stock across branches, waste management and cost analysis.
ExploreRestaurant AI (Works with Any POS)
Anomaly detection, demand forecasting and menu intelligence without replacing your POS: send your sales data through the API and get predictions and actions back.
ExploreWhy robotPOS?
The Easiest, Fastest and Most Reliable Restaurant Automation and Management System
Easy and Practical to Use
Solutions that adapt to your workflow and way of working — practical, quick to learn and dependable for years.
22 Years of Experience
Since 2003 we have built end-to-end management solutions, from boutique venues to restaurant and cafe chains with hundreds of branches.
Specialised Solutions
We work solely on restaurant and cafe automation, and we deepen that expertise every day.
Foresight with AI
aiR intelligence turns your sales data into foresight and action: anomaly detection, demand forecasting, menu intelligence and automated task tracking.

The choice of Türkiye's leading brands: robotPOS
What Our Customers Say
What our users think about their robotPOS experience
"On this journey that began in Ankara in 1995, we have been serving our guests quality food at affordable prices without pause for more than 23 years. With nearly 300 restaurants across Türkiye and Azerbaijan bursting with flavour, master chefs who know their craft, our quality of service and the brands under our roof (HD İskender, HD Döner, Pidem and Makarnam), we have become Türkiye's largest domestically owned restaurant chain!"
Hd Holding
"“At Kahve Dünyası we have been using robotPOS with great pleasure for three years across all our stores in Türkiye and abroad, because they are a solutions company that follows the latest technological developments and brings them quickly to their customers."
Kahve Dünyası
"The story of the Köfteci Ramiz brand is the story of two orphaned brothers who migrated from Macedonia to Türkiye at the start of the 19th century. Having lost their mother in infancy and with their father taken prisoner in the Battle of Çanakkale, the brothers settled in Akhisar, a district of the Aegean. There they served grilled meatballs in the style they had learned in Macedonia, alongside a special flatbread made from fresh-yeast dough. They opened their first shop in 1928 in Akhisar — a tiny place with four tables. After Ramiz Usta passed away in 1970, his four sons continued to keep their father's name alive. In 2000 they opened their second branch, again in Akhisar, on the İzmir–İstanbul highway. That second branch became a springboard, and in 2006 the first İstanbul branch opened in Levent Çarşı. The Köfteci Ramiz brand continues to grow, today with 150 branches in 31 provinces."
Köfteci Ramiz
"It all began with a discovery. Our chicken, marinated for 12–14 hours with unique sauces whose recipe we keep to ourselves and with a variety of spices,"
Tavuk Dünyası
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Esto Lahmacun
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robotPOS in Numbers
We lead the digital transformation of hospitality businesses
- 10+
- Countries Served
- %100
- Domestic Software
- 4000+
- Branches Live
- 80+
- Chain Brands
- 100+
- Team Members





